SBS SBS Media LLC · Browser extension
Extension Support
Stuck, found a bug, or have a question about your key? Email us. A person at SBS Media answers, usually within two business days.
Email supportseven@stratsbyseven.com. Tell us your browser, the extension version (shown on your browser's extensions page) and what you clicked right before the problem. Never send your password.
1. Getting started
- Install the extension and pin it to the toolbar so the SBS icon is one click away.
- Open YouTube. Outlier scores appear on thumbnails, with Grab and Save under each video. Scores and Grab are free and need no account.
- Have a key? Click the SBS icon, then "Have a key? Create your account", or "Sign in" if you already have an account. Save and Track channel turn on once you are signed in.
- No key yet? Click "Get a key" in the popup.
2. Common fixes
No scores or buttons on YouTube
- Refresh the YouTube tab. Tabs that were open before the install need one reload.
- Click the SBS icon and check that "Outlier scores on YouTube" is switched on.
- On your browser's extensions page, check the extension is enabled and allowed on youtube.com.
- A brand new video or a channel with very few uploads may show no score yet: there is not enough public data to compare against.
Save says I need a key, or sign-in fails
- Sign in with the same email address and password you use for SBS Blueprint.
- Forgot the password? Email us from the address on the account and we will issue a new temporary one. You set your own at the next sign-in, in the app at sbsmediagroup.com/blueprint.
- If your key ended or was changed, the popup says so. Email us and we will sort it out.
Saved videos are not showing in the app
- Click the SBS icon, then "Sync now". Videos saved while the app could not be reached wait in the extension and are sent on the next sync.
- "Folders: none loaded yet" means the extension has not fetched your folders. Open the app once in the same browser, then open the picker again.
- Make sure the extension and the app are signed in to the same account.
Grab did not download
- Check your browser's downloads bar, and that downloads are not blocked for youtube.com.
- Refresh the tab and try again.
3. Signing out and removing your data
- Sign out: click the SBS icon, then "Sign out of this browser".
- Clear what is waiting: "Clear saved" empties videos that have not synced. "Export saved as JSON" gives you a copy first.
- Remove everything in the browser: uninstall the extension. Its storage goes with it.
- Remove what is in your workspace or close your account: email us from the address on the account.
What the extension reads, sends and stores is set out in the Privacy Policy.
4. Billing and keys
Questions about a key, a charge or a cancellation: email seven@stratsbyseven.com from the address on the account and we will take care of it.